Safety and support

Emergency or immediate danger

Spruce is not an emergency service and is not monitored for immediate response. Call 911 or the appropriate emergency, utility, or crisis service when delay could cause harm.

What support can help with

• Account access, deletion, privacy choices, and notification problems.
• A report, public case, X correction or opt-out request, moderation notice, block, or appeal.
• Accessibility barriers, Spanish-language support, suspected abuse, or a security concern.

What to include

Include the case ID or screen involved, the type of help needed, and a safe way to reply. Do not email passwords, Sign in with Apple tokens, identity documents, private evidence, precise addresses, or information about another person's sealed remedy.

Coverage and response times

Spruce does not promise 24/7 support. The real pilot cannot open until staffed coverage hours, urgent escalation, Spanish review, backup ownership, and response targets are published and rehearsed.